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Conditions for the sale of products offered on the website
These General Terms and Conditions together, where appropriate, with the conditions that may be established, expressly regulate the relations arising between DOLLS.MOE ( Alex Ruiz Estradera ) and established activity in Bilbao Street 57, CP 08005 (Barcelona, ​​Spain), and Users who contract the products offered through the website.
The contract forms are available in the following languages: Spanish and English.
These General Conditions have been prepared in accordance with the provisions of the Spanish legal system: the Law 34/2002 on Information Society and Electronic Commerce, Law 7/1998 on General Conditions of Contract, the Real Decree 1906/1999 on the telephone and electronic contracting with general conditions in development of article 5.3 of Law 7/1998, Law 26/1984 for the Protection of Consumers and Users, Law 7/1996 of Retail Trade, Royal Decree-Law 14/1999 regulating Electronic Signatures and any legal provisions may apply.
The use and / or purchase of any products from the website imply acceptance as a user, without reservations of any kind, each and every one of these General Conditions and the Special Conditions which, if any, governing the acquisition.
DOLLS.MOE notice that the procedures to effect the acquisition of products are those described in these Terms and Conditions as well as those specific other showing on the screen during navigation, so that the user acknowledges and accepts these procedures as needed to access the products and services offered on the website. Any modification and / or correction of the data provided by users during navigation will be possible and should be carried out following the guidance contained in the Web page.
The products offered on the website, along with their features and prices are displayed. DOLLS.MOE reserves the right to decide at all times, the Products that contain and are offered to users through the Web page. Thus, DOLLS.MOE may at any time add new products included in the website, meaning, unless something else that such new products shall be governed by the provisions of the General Conditions in force at the time specified. Also DOLLS.MOE reserves the right to cease providing access at any time and without notice, any of the products offered on the website.
For the acquisition of the products on the website, DOLLS.MOE ask users to register as appropriate, for which those users, who must be of legal age (18 years) must complete the instructions on the screen and will be required to perform the following instructions as well as any others that are included in the various screens of the Web page: (I) Full completion of the electronic form at all times appear on the website following the instructions therein; (II) Pressing the icon / button "CONTINUE"; (III) reception at the email account User's compliance record.
The login and password provided by the user to DOLLS.MOE are identifiers and keys to access and make purchases and they are personal and not transferable. The login can not be modified by the user but the password, in which case the modified codes lose their validity.
Once registered the user, and to proceed with the purchase of products, you should choose the product category, then add the product you want to buy in the "Shopping Cart", according to the indications listed on the screen, filling in for this effects provided the order form and sending it to DOLLS.MOE, which involves reading and irrevocable acceptance of each and every one of these General Conditions, and where appropriate, for particular conditions. The purchase will be deemed made at the home of DOLLS.MOE, unless otherwise provided by law.
Once the purchase DOLLS.MOE system automatically forwarded by e-mail to the User / Buyer proof of purchase. The User / Purchaser may, and DOLLS.MOE send the invoice.
The order confirmation and proof of purchase is not valid as an invoice. DOLLS.MOEse reserves the right to cancel the login and password, and therefore access to the website of those users, whether individuals, companies or distributors to maintain debtors or unpaid balances, as well as those assumptions that the company deems appropriate .
Similarly, DOLLS.MOE reserves the right to not to sell to customers who, after investigation, they do not understand convenient. If the customer has paid, we will proceed to refund.
* NOTE: It is reported that products purchased CUSTOM can not cancel or return later.
DOLLS.MOE, is obliged to deliver the products purchased by the user / Buyer at the address indicated for this purpose on the order form by the User / Buyer, which may be different from their habitual residence, being able to send his place work or even a third person that seeks to make a gift, and the delegation of the carrier so that the client comes to pick you up there (no products will be delivered to PO), in the shortest time possible and in any case always before sixteen (16) calendar days from the date of preparation of the order, unless it is held in customs or some other exceptional case.
In case you need to contact the user / buyer for any reason before shipping, delivery time may be increased.
The daily deadline for outputting warehouse orders is fixed at 13:00, this time may be extended if deemed appropriate DOLLS.MOElo.
Normally the delivery of the carrier are:
(Business days are Monday through Friday, except holidays)
Peninsula and Balearic Islands: 1-2 business days
Ceuta and Melilla: 2-3 business days
Canary: 5-6 business days (goods always come Wednesday each week, usually arriving on Wednesday or Thursday of next week to customs.)
Andorra or Gibraltar: 1-2 business days
Portugal: 1-3 working days
France, Monaco, Belgium, Netherlands and Luxembourg: 4-7 working days
Germany, Austria, Italy and the UK: 5-8 working days
Denmark and Sweden: 5-8 working days.
Hungary, Poland, Czech Republic, Finland, Greece, Ireland and Slovakia. 6-9 working days.
Bulgaria, Estonia, Latvia, Lithuania, Slovenia and Romania: 7-10 business days.
Croatia: 9-12 business days.
Rest of Europe: According to country, from 5 to 12 working days
Rest of the world: According to country, from 5 to 17 working days
These deadlines may be altered on the basis of variations in atmospheric conditions, cuts in public, etc ...
Deliveries will take place throughout the day provided, ie no possibility to choose the time of delivery. Delivery will be made when the dealer sees fit, due to its daily route or other reasons. If the user comments / buyer type at the time of order provides that delivery is made at a particular time or to be called before delivery, these comments will be taken as a suggestion, but never as a condition for make the shipment, since transport companies usually do not take into account schedules or want to be calling each recipient.
* International Deliveries:
In the cases that the customer is not in your address and / or phone provided is correct or not treated and the carrier does not deliver the order to the user / purchaser will have 3 days to contact the company before the goods are returned.
In these cases, the customer must pay shipping charges in the event you want to receive the product again.
DOLLS.MOEinforma that in order to provide the service contracted by the user / buyer, the personal data such as email, name and address, provided by the user / purchaser will be transferred to the NLR entities Messengers, S.L. and Redyser Transport, S.L. in order to carry out the transportation of the material or product requested by the user / purchaser. These personal data may also be transferred to providers DOLLS.MOEo manufacturers of articles in order to solve any mishap or concerns that may arise.
By accepting these conditions, it is understood that the user or buyer expressly authorized to perform DOLLS.MOEpara treat your data only and exclusively for the above purposes.
Purchase prices in effect at the time the order is placed are on the screen, except for typographical errors. The prices indicate the value added tax (VAT), as predicted by the Spanish State.
However, purchases made by residents of countries outside the EU are exempt from VAT and subject to the payment of import duties applicable in his case (the costs of customs clearance and import taxes are not included in the item price or the shipping, and must be paid on arrival by the user if any).
Due to their special tax regime, they are considered non-EU territories effects these geographical areas the Canary Islands, Ceuta and Melilla.
In general, any tax, fee, tax and brokerage accruing as a result of the sale of products and any other expenses arising from the same shall be for the account of the user.
Shipping costs, on the screen, be borne by the user and correspond to the rates depending on the destination, weight and volume of the shipment.
The moment the user to add a product to the "shopping basket", the amount of the product with VAT, except where the purchase was exempt from the tax, will appear in onscreen description so that exemption contemplate automatically from personal data entered by the user, before you confirm your order. Payment of the price of the products purchased and the shipping costs, which will appear on the screen, can be made either by credit card or debit card, bank transfer, PayPal, ..., depending on the destination and the amount to to pay.
DOLLS.MOEinforma that no payments will be accepted from bank transfers from outside the European Union.
To pay, the user must follow each and every one of the instructions on the screen. If made by credit card or debit card information will be required: a) type of card; b) card number; c) date; d) as well as any other that is required on the screen.
As electronic payment system DOLLS.MOEtiene installed a payment gateway ecommerce has contracted with Banco Sabadell entity. All data provided for this purpose is encrypted to ensure maximum security for them.
Furthermore, in no case DOLLS.MOEmanifiesta stored or accessed in any way, the data provided by users through the payment gateway, and only retained while the purchase is made, the payment is made until after the withdrawal period. In order to provide greater security to owners of credit cards, we have included a three-digit number on your card that serves as an identification code to verify the physical presence of the card during transactions over the Internet. This three-digit number printed on the back of your card (in the signature), immediately after the card number.
Then, as an added security measure, you screen your bank using the protocol MasterCard SecureCode and Verified by Visa, which prompted some additional data that is not printed on the card appears. All this in order to prevent fraudulent credit card transactions.
Note: If the chosen payment method is bank transfer chosen in the process of purchasing products will be reserved for four business days. The bank transfer to our account can take from Spain about two working days and this must be added the time it takes the user / buyer to the bank (if not do online). Therefore, that there are no problems when the user / buyer makes the purchase in our web by this payment method you must go to your bank that day or the next business day to order the transfer and so will not matter that the transfer take two or three days to clear to us, therefore it is within. And, to let us know that the transfer has been ordered, you can inform us through the contact form indicating your name, order number, amount and date of the transfer order.
Still, if he had not received the money in the account DOLLS.MOEen that time, he would try to contact the user.
If a bank transfer or deposit account, the client / user should indicate the order number concept, or, at least, the full name of the holder of the order. If for some reason has not been possible to indicate at the time of the transfer or payment, please inform as soon as possible DOLLS.MOEindicando also the date and time of the transfer or payment order, and the name and address population of the bank of origin.
5. desist orders.

Cancellation of PREORDER/LAYAWAYS will result in losing the first payment ( Downpayment ) made. Multiple cancellation will result in account restrictions

* NOTE: Not considered an item as defective if the defect is caused in the mold manufacturer, because in that case, that's the usual way of making that particular vendor. A manufacturer can have multiple templates for the same item, so that sometimes an item may be manufactured with a small imperfection and sometimes not, but this imperfection does not mean that the item is defective.
The User / Purchaser shall have a period of fourteen days (14) calendar days, according to the official calendar of the destination of the shipment, starting from the receipt by the User / Purchaser of products purchased, to settle the purchase. Return costs are payable by the customer. In any case, it is understood that the User / Buyer has known the right of withdrawal from entering the Web page, which requires reading and acceptance of these Terms and Conditions, and in any case from the time of placing the order.
In case of partial return of the order, if discount was applied in that order, based wholly or partly in the part that you return the cost of the order without this part will be recalculated and the difference is paid, which could diminish or disappear the discount applied.
The procedure for exercising a refund request will begin with the User / Buyer by sending an email to delivery BALLESTER CARDONA, SL-Dolls & Dolls, who will give a reply within 48 hours business days and not on vacation from receipt of the request, if necessary by assigning a return number.
Once received by the User / Purchaser the return number or reply to email, you can make your return within the next fourteen calendar days of receipt of the shipment, sending DOLLS.MOEel returned product (indicating in the package Shipping assigned return number if applicable or the holder of the order and order number) to the following address: CARDONA Ballester, SL, C / Porta Coeli, 27, on left, 46019 - Valencia, Spain..
* IMPORTANT: The products prepared in accordance with the user's specifications or clearly personalized, shall not be subject to withdrawal.
* If the user / purchaser choose payment on delivery and then proceed to the return of the order, the costs incurred for choosing this method of payment will not be returned by CARDONA BALLESTER, SL- & DOLLS DOLLS.
* For shipments outside the peninsula and the Balearic Islands, in case of withdrawal the user / buyer will assume management fees and customs fees that may have to back order or article to the peninsula.
For products that are not received in good condition, the user / purchaser should proceed as follows:
You must accept the package and, if it is in poor condition, it is important to indicate on the delivery of the carrier the reason I think that the package is not in top condition. Transport companies do not allow open the package to check, so this review will be performed observing the unopened package.
Later, after reviewing the interior of the package and having checked that it is in poor condition, you must communicate the incidence CARDONA BALLESTER, SL- & DOLLS DOLLS.
After that, DOLLS.MOEse will contact the carrier to remove him the package. Once received, reviewed and checked the status of the package will be sent to the shipping company to let him another alike, may be a difference of hours or days between collection and shipping.
REMEMBER: It will not be accepted any returned product is not received in perfect condition and in its original packaging.
Return the product once used are invalid or has been altered or modified.
Exercised by the User / Buyer the right of withdrawal, DOLLS.MOEdevolverá the amounts received.
Notwithstanding the foregoing, it is excluded the right of withdrawal and / or resolution in those cases where, by the very nature of the products to be acquired, it is impossible to carry out, without prejudice to the corresponding claim for damages and damages.
For the purposes of these General Conditions and for any communication that is necessary between DOLLS.MOEy the user, it should go to Customer Service by e-mail (sending a message to the following address: or by written communication addressed to the Customer Service Department of DOLLS.MOEsito in C / Porta Coeli, 27, on left. 46019 - Valencia, Spain.
User DOLLS.MOEal communications will be according to the data provided by him to register on the website. The User expressly agrees to all communications regarding use of the Web page, and / or purchase of products, the use of email as valid for the remission of these communications.
DOLLS.MOEreconoce the importance of protecting the privacy of the user area of ​​the website, for which it has developed a policy of protection of personal data you put in your knowledge, that free User and voluntarily decide whether to provide DOLLS.MOElos personal data that you may require or obtain during your use of this Website and / or application of any of the products offered therein.
DOLLS.MOEse reserves the right to modify at any time and without notice, the Protection Policy Personal Data to conform to the current legislation at all times.
The website contains information that may be of interest to minors of 18 years. Since DOLLS.MOEse advises that it is not allowed to perform any purchase underage therefore CARDONA BALLESTER, SL- & DOLLS DOLLS not collect personal information from children under age 18 intentionally, and, if necessary, remove any data it may contain minor age 18 at the time aware of such circumstances.
For the procurement or acquisition of products, users must first provide DOLLS.MOEciertos personal data (name, e-mail, etc.) that DOLLS.MOEtratará formalize the purposes of distance contracting, managing, administering , provide, expand, improve and adapt the services offered on the website, as well as carrying out promotional and advertising activities in the sector by any means that may be of interest to expand and improve its products, adapting its offerings to User preferences or needs from the study and segmentation of the personal and commercial information recorded in its files as a result of user access to the Web page as well as to enable personalized navigation. This file is owned by the owner of the business, BALLESTER CARDONA, SL- & DOLLS DOLLS.
In accordance with Law 15/1999, of December 13, Protection of Personal Data, Users have the right to access, rectification, cancellation and opposition under the rules in force in respect of their personal data collected as established in the preceding paragraphs, and can be directed to this end, by photocopy of identity card, passport or equivalent, to the contact address identity reviewed.
The User expressly accepts the inclusion of data collected while browsing the website or provided by filling in any form, including those arising from the business relationship and / or delivery of products purchased in the file referred to above.
During data collection, and in every part of the Web page in which the data are required, the user will be informed, either through a hyperlink, either in the form itself, the mandatory or collection such data for the delivery of the products, except ordering in which case DOLLS.MOEinforma from the moment the user that is not considered voluntary, so its inclusion for the formalization of the purchase order will be required to provide the Data concerning the identity, address and required to make the payment, as these data needed to formalize and conclusion of the sale.
DOLLS.MOEse undertakes, the data included in the file to respect its confidentiality and use in accordance with the purpose of the file, and to comply with its obligation to keep it and adopt all measures to prevent alteration, loss, or unauthorized access, in accordance with Royal Decree 1720/2007 of 21 December, approving the Regulation implementing Law 15/1999 of 13 December on Data Protection approved personal.
The content and products are protected DOLLS.MOEse website and its total or partial reproduction without consent of the owner or owner thereof is expressly prohibited.
The articles in DOLLS.MOEpueden produce minor differences between the product picture and sent, even if they are minimal. Examples of these would be: Color of shoes, color or print fabric, etc. Inform you that if these variations were remarkable, will try to communicate in the item description.
These General Conditions and the Special Conditions, if any, are established, interpreted and governed in accordance with Spanish law. The parties submit to the Courts of the city of Valencia (Valencia - Spain) for the resolution of any legal dispute arising from the interpretation and / or enforcement of these General Conditions and Special Conditions that, in his case, They established, expressly waiving any other jurisdiction that may correspond.