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Conditions for the sale of the products offered on the website

1. INFORMATION PRIOR TO THE HIRING.
These general contracting conditions together, where appropriate, with the particular conditions that may be established, will expressly regulate the relationships arising between DOLLS.MOE (Alex Ruiz Estradera NIF 46065800C) and with the activity's registered office at Calle Bilbao 57, 1-2 CP 08005 (Barcelona, ​​Spain), and the Users who contract the products offered through the website.

The contact telephone number is 639132311

E-Mail contact: dolls@dolls.moe

The hiring forms will be available in the following languages: Spanish and English.

These General Conditions have been prepared in accordance with the provisions of the Spanish legal system: in Law 34/2002 on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contracting Conditions, the Real Decree 1906/1999 which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998, General Law 26/1984 for the Defense of Consumers and Users, Law 7/1996 of Regulation of Retail Trade, Royal Decree-Law 14/1999 regulating the Electronic Signature and any legal provisions that may be applicable.

The use and / or acquisition of any of the products on the website implies acceptance as a User, without reservations of any kind, to each and every one of these General Conditions, as well as the Particular Conditions that, where appropriate, govern the acquisition.

DOLLS.MOE informs that the procedures to carry out the acquisition of products are those that are described in these General Conditions, as well as those other specific ones that are indicated on the screen during navigation, so that the User declares to know and accept said procedures as necessary to access the products and services offered on the website. Any modification and / or correction of the data provided by the Users while browsing will be possible and must be carried out according to the indications included on the Web page.

The Products offered on the website, along with their characteristics and price, will appear on the screen. DOLLS.MOE reserves the right to decide at any time, the Products that are contained and offered to Users through the Web page. In this way, DOLLS.MOE may at any time add new products to those included on the website, it being understood, unless otherwise provided, that such new products will be governed by the provisions of the General Conditions in force at that time. Likewise, DOLLS.MOE reserves the right to stop providing access, at any time and without prior notice, to any of the products offered on the website.

2. PROCEDURE FOR THE ACQUISITION OF THE PRODUCTS.
For the acquisition of products on the website, DOLLS.MOE will request Users to proceed to register, for which said Users, who must be of legal age (18 years), must complete the instructions that appear on the screen and that They will require to execute the following instructions, as well as any others that are included in the different screens of the Web page: (I) complete completion of the electronic form that appears on the Web page at any time following the instructions indicated therein; (II) pressing the icon / button "CONTINUE"; (III) receipt in the User's email account of the registration agreement.

The login and password provided by the User to DOLLS.MOE are identifying and enabling elements to access and make purchases and are personal and non-transferable. The login cannot be modified by the User but the password can, in which case the modified passwords will lose their validity.

Once the User is registered, and to proceed with the purchase of the products, they must choose the category of products, then add the product they wish to purchase in the "Shopping Cart", according to the instructions on the screen, by completing these effects the order form supplied and sending it to DOLLS.MOE, which implies the reading and irrevocable acceptance of each and every one of these General Conditions, as well as, where appropriate, the existing Particular Conditions. The purchase will be understood to be made at the address of DOLLS.MOE, unless otherwise provided by law.

Once the purchase is made, the DOLLS.MOE system will automatically send the User / Buyer a proof of purchase by e-mail. Likewise, the User / Buyer may request, and DOLLS.MOE will send, the corresponding invoice.

The order confirmation and proof of purchase will not be valid as an invoice. DOLLS.MOE reserves the right to cancel the login and password,

and therefore the access to the Web page of those Users, whether they are Individuals, Companies or Distributors that maintain debit or unpaid balances, as well as those cases that the entity deems appropriate.

In the same way, DOLLS.MOE reserves the right not to make any sale to customers who, after studying, understand that it is not convenient for them. In the event that the customer has made the payment, they will be returned.

* NOTE: It is reported that products purchased BY ORDER cannot be canceled or returned later.

3. DELIVERY OF THE PRODUCTS.
DOLLS.MOE, undertakes to deliver the products purchased by the User / Buyer, at the address indicated for this purpose in the order form by the User / Buyer, which may be different from their habitual residence, and can be sent to their place work or even to a third person to whom you intend to make a gift, as well as to the delegation of the transport company so that the client can come to pick it up there (no products will be delivered to post office boxes), in the shortest time possible and, in any case, always before sixteen (16) calendar days from the order formulation date, unless it is detained in customs or in some other exceptional case.

In case of having to contact the user / buyer for any reason before shipment, the delivery time may be increased.

The daily cut-off time to release orders from the warehouse is set at 1:00 p.m., this time being able to be extended if DOLLS.MOElo deems it appropriate.

Deliveries will take place throughout the scheduled day, that is, there is no possibility to choose the time of delivery. The delivery will be made at the time that the dealer deems appropriate, due to his daily route or other reasons. If in the comments that the user / buyer writes at the time of placing the order, he states that the delivery is made at a certain time or that he is called before the delivery, these comments will be taken as a suggestion, but never as a condition for make the shipment, since transport companies generally do not take into account schedules or want to be calling each recipient.

* International deliveries:

In the event that the client is not at home and / or that the telephone number provided is not correct or answered and the transport company cannot deliver the order, the user / buyer will have 3 business days to contact the company before the merchandise is returned.

In these cases, the customer must pay the shipping costs in the event that he wishes to receive the product again.

4 - ASSIGNMENT OR COMMUNICATION OF DATA

DOLLS.MOE informs that, in order to provide the service contracted by the user / buyer, personal data such as: email, name, surname and address, provided by the user / buyer, will be transferred to the entities Sociedad Estatal de Correos, SEUR SA y United Parcel Service España Ltd. Y Cia SRC in order to carry out the transport of the material or product requested by the user / buyer. These personal data could also be transferred to the suppliers of DOLLS.MOE or to the manufacturers of the articles in order to solve any setback or doubt that may occur.

By virtue of compliance with the EMVCo, MasterCard, VISA and European Directive PSDII, during the electronic payment operation it will communicate information regarding the connection used in the session to the card issuing bank to proceed with the validation of the payment operation made by the user.

By accepting these conditions, it will be understood that the user or buyer expressly authorizes DOLLS.MOE to process their data solely and exclusively for the aforementioned purposes.

5 . PRICE AND PAYMENT METHOD.
The purchase prices in force at the time the order is placed are those that appear on the screen, except for typographical errors. The prices will indicate the Value Added Tax (I.V.A.), as provided by the Spanish State.

In general, any tax, fee, tribute and brokerage that accrue as a result of the sale of products, as well as any other expenses derived from it, will be borne by the User.

The shipping costs, which will appear on the screen, will be paid by the User and will correspond to the rates depending on the destination, weight and volume of the shipment.

As soon as the User adds a product to the "Shopping Cart", the on-screen description will show the amount of said product with VAT,. The payment of the price of the products purchased and the shipping costs, which will appear on the screen, can be made both by credit or debit card, bank transfer, PayPal, Amazon Pay, Alma Split Payments or Layaway, depending on the destination and the amount to to pay.

DOLLS.MOE informs that payments for bank transfers from outside the European Union will not be accepted.

To proceed with the payment, the User must follow each and every one of the instructions that appear on the screen. If it is made by credit or debit card, the information that will be required will be: a) type of card; b) card number; c) expiration date; d) as well as any other required on the screen.

As an electronic payment system, DOLLS.MOE has installed an electronic commerce payment gateway that it has contracted with Banco Sabadell. All data provided for these purposes is encrypted to guarantee maximum security.

Likewise, DOLLS.MOE declares that in no case does it store, or have access in any way, the data provided by the Users through the payment gateway, and that they are only kept while the purchase is made, the payment is made and until after the the withdrawal period. In order to provide greater security to credit card owners, a three-digit number has been included on their cards that serves as an identification code to verify the physical presence of the card during transactions over the Internet. This three-digit number is printed on the back of your card (in the signature area), immediately after the card number.

Then, as an additional security measure, a screen of your bank will appear using the MasterCard SecureCode and Verified by Visa protocol, where you will be asked for some additional information that is not printed on the card. All this with the purpose of preventing fraudulent transactions with credit cards.

Note: If the chosen form of payment is Bank Transfer, the products chosen in the purchase process will be reserved for you for four business days. The bank transfer to our account can take from Spain about two business days and to this we must add the time it takes for the user / buyer to go to the bank (if not online). Therefore, so that there are no problems, when the user / buyer makes the purchase on our website through this form of payment, they must go to their bank that day or the next business day to order the transfer and thus it will not matter if the transfer takes two or three days to reach us, consequently it will be within the term. And, so that we have proof that the transfer has been ordered, you can inform us of this through the contact form indicating your name, the order number, the amount and the date of the transfer order.

Even so, if the money had not been received in the DOLLS.MOE account in that period of time, an attempt would be made to contact the user.

In case of making a Bank Transfer or deposit into account, the client / user must indicate as a concept the order number, or, at least, the full name of the holder of the order. If for any reason it has not been possible to indicate it at the time of transfer or entry, you must notify DOLLS.MOE as soon as possible, also indicating the day and time of the transfer or entry order, and the name, town and address. of the bank of origin.

6. RIGHT TO CANCEL

In the event that the User is not satisfied with the Product received in his order, in accordance with the General Law for the defense of Consumers and Users, he will have a period of fourteen (14) calendar days to return it, without penalty.
The User may exercise his right of withdrawal by taking charge of the expenses derived from said procedure.
To formalize the return, the User must complete and send the withdrawal form that accompanies these Terms and Conditions as ANNEX 1. in the following link or at the end of the Terms and Conditions of Use.
Once said communication has been received, the DOLLS.MOE Customer Service team will contact the User to indicate their incident number and the way to proceed to make the return.
. If the Product is not returned in its original packaging or in good condition, the Product may suffer a depreciation.
Once the Product has been received, DOLLS.MOE will proceed to return the amounts paid as soon as possible and, in any case, within fourteen (14) calendar days following receipt of the Product in the DOLLS.MOE warehouses.

Products have to be returned to:

Los productos deben devolverse a:

Alex Ruiz Estradera

C/ Bilbao , 57 , 1-2

08005 Barcelona

SPAIN

7. Issues with shipping

For products that are not received in good condition, the user / buyer must proceed as follows:

You must accept the package and, in the event that it is in poor condition, it is very important that you indicate on the delivery note of the transport company the reason why you think the package is not in optimal condition. Shipping companies do not allow you to open the package to review it, so this review must be done by looking at the package without opening it.

Subsequently, once the inside of the package has been checked and having verified that it is in poor condition, you must report the incident to DOLLS MOE.

After that, DOLLS.MOE will contact the transport company to remove the package. Once the package is received, reviewed and verified, it will be sent to the transport company so that a new one can be sent, and there may be a difference in hours or days between collection and shipment.

8. COMMUNICATIONS BETWEEN THE PARTIES - CUSTOMER SERVICE.
For the purposes of these General Conditions and for any communication that is precise between DOLLS.MOE and the User, the User must contact the Customer Service Department by email (by sending a message to the following address: dolls@dolls.moe) or Either by written communication addressed to the DOLLS.MOE Customer Service Department located at C / Bilbao, 57, 1-2 08005 Barcelona.

Communications from DOLLS.MOE to the User will be made in accordance with the data provided by the User when registering on the website. The User expressly accepts for all communications related to the use of the Web page, and / or the purchase of products, the use of email as a valid procedure for sending such communications.

9. PERSONAL DATA PROTECTION POLICY.
DOLLS.MOE recognizes the importance of protecting the sphere of privacy of the User of the Web page, for which it has developed a Policy for the Protection of Personal Data that it brings to its attention, so that the User freely and voluntarily decides if they wish to facilitate to DOLLS.MOE the personal data that may be required or obtained when using this website and / or requesting any of the products offered on it.

DOLLS.MOE reserves the right to unilaterally modify, at any time and without prior notice, its Protest Policy

ection of Personal Data to adapt it to current legislation at all times.

The website contains information that may be of interest to minors under the age of 18. From DOLLS.MOE it is reported that it is not allowed to make any purchase being a minor, consequently, DOLLS.MOE will not intentionally collect personal data of minors under the age of 18, and, where appropriate, will delete any data that could Contain minors under the age of 18 at the time it becomes aware of such circumstance.

For the contracting or acquisition of products, Users must previously provide DOLLS.MOE with certain personal data (name and surname, e-mail address, etc.) that DOLLS.MOE will treat for the purposes of formalizing the remote contracting, manage , administer, provide, expand, improve and adapt the services offered on the website, as well as the performance of promotional and advertising activities in your sector by any means, which may be of interest to you to expand and improve your products, adapting your offers to the preferences or needs of the user from the study and segmentation of the personal and commercial information that appears in its files as a result of the user's access to the Web page, as well as to allow personalized navigation. This file is owned by the owner of the activity, DOLLS.MOE.

In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, the User will have the right of access, rectification, cancellation and opposition in accordance with the regulations in force regarding their personal data collected as established in the previous paragraphs, being able to direct for such purposes, by means of a photocopy of the DNI, Passport or equivalent identity document, to the contact address outlined.

The User expressly accepts the inclusion of the data collected while browsing the Web page or provided by filling in any form, as well as those derived from the commercial relationship and / or delivery of the Products purchased, in the file referred to above.

During the data collection process, and in each place on the Web page where such data is requested, the User will be informed, either by means of a hyperlink, or in the form itself, of the mandatory or non-compulsory nature of collecting data. such data for the delivery of the Products, except for the placing of orders in which case DOLLS.MOE informs the User from this moment that it will not be considered voluntary, so its inclusion will be necessary for the formalization of the purchase order, provide the data related to identity, address and mandatory to make the payment, as these data are necessary for the formalization and conclusion of the sale.

DOLLS.MOE undertakes, in the use of the data included in the file, to respect its confidentiality and to use it in accordance with the purpose of the file, as well as to comply with its obligation to save it and adapt all measures to avoid alteration , loss, treatment or unauthorized access, in accordance with Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on data protection of a personal nature.

10. COPYRIGHT AND TRADEMARKS
The content and products of the DOLLS.MOE website are protected and their total or partial reproduction is expressly prohibited without the consent of the owner or owner thereof.

11. DIFFERENCES IN PRODUCTS
The articles contained in DOLLS.MOE may produce small differences between the image of the product and the one that is sent, although these are minimal. An example of them would be: Color of shoes, color or pattern of the fabric, etc. Inform you that if these variations are very noticeable, an attempt will be made to communicate it in the description of the item.

12. APPLICABLE LEGISLATION AND JURISDICTION
These General Conditions, as well as the Particular Conditions that, where appropriate, are established, will be interpreted and governed in accordance with Spanish law. The parties expressly submit to the Courts and Tribunals of the city of Barcelona (Barcelona - Spain) for the resolution of any legal dispute derived from the interpretation and / or compliance with these General Conditions and the Particular Conditions that, where appropriate, be established, expressly waiving any other jurisdiction that may correspond to them.

13. CANCELLATION OF RESERVATIONS
These General Conditions, as well as the Particular Conditions that, where appropriate, are established, will be interpreted and governed in accordance with Spanish law. The parties expressly submit to the Courts and Tribunals of the city of Barcelona (Barcelona - Spain) for the resolution of any judicial controversy derived from the interpretation and / or compliance with these General Conditions and the Particular Conditions that, where appropriate, are established, expressly waiving any other jurisdiction that may correspond to them.

14. Integration of the Trusted Shops Trustbadge badge
The Trusted Shops Trustbadge is integrated into this website to display your quality seal and collected reviews, as well as to offer Trusted Shops products to buyers after placing an order.

This serves to safeguard, in the context of a balance of interests, our overriding legitimate interest in an optimal marketing of our offer by enabling a secure purchase, in accordance with Article 6, paragraph 1, letter f) of the GDPR. The Trustbadge, and the services advertised with it, are part of the offer of Trusted Shops GmbH, Subbelrather Str. 15C, Colonia C.P. 50823, Germany. A distribution network provider (CDN) provides the Trustbadge as part of a custom treatment.

Trusted Shops GmbH uses service providers from the USA. An adequate level of data protection is guaranteed. You can find more information about the data security of Trusted Shops GmbH here: https://www.trustedshops.es/aviso-legal/

Each time the Trustbadge is loaded, the web server automatically saves a server log file, which contains the IP address, the date and time of the visit, the amount of data transmitted and the requesting provider (access data), while recording the visit. Individual access data is stored in a security database for analysis of security problems. The log files are automatically deleted no later than 90 days after they are created.

Additional personal data will be transferred to Trusted Shops GmbH, insofar as, after placing an order, you have opted for the use of Trusted Shops products or have previously registered to enjoy their use. In this case, the contractual agreement established between you and Trusted Shops will apply. For this purpose, personal data is collected automatically from the order data.

The verification of whether you as a buyer are already registered for the use of a product, will be carried out in an automated way through a neutral parameter, the email address by means of a one-way cryptographic function with a hash algorithm. Before transmission, the email address will be converted to that hash value that Trusted Shops cannot decrypt. After searching for a match, the parameter will be cleared automatically.

This is necessary for the fulfillment of our overriding legitimate interests, as well as those of Trusted Shops regarding the provision of the buyer protection guarantee for that particular order, as well as the transaction evaluation services according to Art. 6, paragraph 1, letter f) of the GDPR. More details on this, including the right to object, can be found in the Trusted Shops Privacy Policy linked above or within the Trustbadge.

15. Sending email reminders to give a rating
Trusted Shops feedback reminder If you have given us your express consent to do so during or after your order, we will forward your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de), for have a feedback reminder sent to you by email. This consent may be revoked at any time by sending a message to the contact address below or directly in front of Trusted Shops GmbH.

ANNEX 1

CANCELLATION FORM:

Attention of:
ALEX RUIZ ESTRADERA
C/ Bilbao , 57 , 1-2 . 08005 Barcelona (Spain)
E-mail:  dolls@dolls.moe
 
I hereby communicate that I withdraw from my contract of sale of the following Product:
[Provide a brief description of the Product]
-Order on / received on: [indicate contract date / order receipt date]
-User name:
-User address:

[USER SIGNATURE]

Date [__] of [__] of [___]